Failure Analysis of electronic components is a highly technical activity, requiring highly skilled personnel, increasingly complex and costly equipment, and the development of increasingly sophisticated techniques and methods to discern the location, nature, and root cause of defects. The establishment and operation of a Failure Analysis laboratory needs to be managed with an eye toward cost-effectiveness and customer satisfaction, while meeting the challenges of a rapidly changing technology environment. At the same time the career growth needs of the individual analysts, staffing of new personnel, and the development (and cost) of tools/techniques must be addressed. The purpose of this tutorial is to stimulate the attendees to consider the various aspects of Failure Analysis laboratory operations and their respective business management requirements.